And saying the right thing matters more than saying the perfect thing.

Inside, you’ll get 25 practical, ready-to-use phrases to help you start difficult conversations the right way — whether you’re addressing performance issues, setting boundaries, or navigating uncomfortable topics. You’ll learn:

• How to invite someone into a difficult conversation without creating anxiety

• What to say to clearly address the issue while keeping the conversation collaborative

• Which phrases shut people down (and what to say instead)

• How to lead tough conversations with empathy, clarity, and confidence